Introduction: If you run an online store, you’re going to have a lot of problems, including incorrect shipping rates, which rank among the top things that will annoy you. You are running Magento 2 and getting incorrect shipping rates through FedEx. No wonder; this is an easily solved problem. This article is going to walk you step by step in troubleshooting to fix the problem and have your shipping rates correct.

1. Verify Your FedEx Configuration

Verify that you entered the FedEx account details, such as Account ID, Meter Number, Key, and Password. Go to Stores > Configuration > Sales > Shipping Methods > FedEx.

FedEx Enable:

The FedEx shipping method must be on; then select some of the shipping options, like Ground and Express

2. Verify Your Warehouse Address

Origin Address:

Make sure your warehouse address is properly set up in the Magento configuration. You can find this under Stores > Configuration > Sales > Shipping Settings > Origin.

3. Ensure the Product Weight and Dimensions

Product Weight:

Make sure each of your products has the weight of the item. This can be edited on the settings area for the product.

Package Dimensions:

If enabled, ensure the default package dimensions are set correctly in the FedEx configuration.

4. Configuration of Shipping Carrier

Enable Debugging:

By activating the debug option in FedEx, it is going to continue executing the logs of all request details and responses. To enable the same, navigate to Stores > Configuration > Sales > Shipping Methods > FedEx, scroll down, and set Debug to Yes.

5. Checking FedEx Shipping Rates

Check on your FedEx API:

Manually retrieve the rates using FedEx tools, or contact FedEx support and check whether there is any problem at their end regarding their API.

6. Flush Caches and Reindex Data

Flush Cache:

Just go to System > Cache Management and flush the cache. This will ensure that your changes are in place.

Re-index Data:

Use the command php bin/magento indexer:reindex to refresh your system’s data.

7. Upgrade Magento

Upgrade Your Magento Version:

Keep your Magento version current. Just be sure to back up your site, then run composer update.

8. Check for Conflicting Extensions

Disable Other Shipping Extensions:

Third-party shipping extensions can often be at odds with FedEx. Disable other shipping extensions and see if that solves the problem.

9. Check Logs

View Magento Logs:

In var/log/, you should have system.log and exception.log. Check them for any shipping-related errors.

Conclusion : 

The steps above will be very instrumental in solving and correcting wrong FedEx shipping rates in Magento 2. Getting the right shipping rates goes a long way to making customers satisfied and, hence, the smooth running of your business. In case you have more serious issues or need professional help, do not hesitate to contact us at IT Web Agency. Our professionals are always ready to help you out in solving any Magento-related challenge that might be affecting the smooth running of your e-commerce operations.